When Things Go Right
One of my favorite things about the devops community is blameless postmortems. John Allspaw at Etsy first popularized this with a blog post in 2012, but the theories go back to work that
Teach for San Francisco
The Chronicle recently reported that principals in the San Francisco Unified School District have begun hiring Teach for America teachers in defiance of the school board's wishes. While I agree with the general
The Litany of Managed Expectations
In doing product work, I often think on a quote from Eugene Gendlin, a psychotherapist most famous for the “Focusing” technique. The “Litany of Gendlin”: What is true is already so. Owning up
Product Management in a DevOps World
Product managers need an understanding of how software is built, shipped, maintained to be effective at their jobs. @dshack #velocityconf— Bridget Kromhout (@bridgetkromhout) June 23, 2016 I recently gave a talk at
Debt vs. Capital
In software we often talk about a metaphor of "debt": decisions we make now that save immediate time or effort, but that compromise a system or product's design in some way. What makes